Tevau Pay PRIVACY POLICY
Updated on 15 August, 2024
INTRODUCTION
Thank you for visiting our website and/or utilizing our services and/or products, including but not limited to wallet app, and the service, technology platform associated therewith, credit or debit Cards (hereinafter collectively referred to as “Tevau Pay Services”) provided by Tevau Technology Limited (a company incorporated in Hong Kong with company number 76280597), its affiliates, and/or its cooperation partner (hereinafter also referred to as “Tevau”, “we”, “us” and “our”). Tevau may collect, process and hold your Personal Data during the visiting and utilizing Tevau Pay Services. So please read this Privacy Policy carefully, which describes our practices regarding the collection, use, disclosure, storage and other processing of your Personal Data. Tevau may update this Privacy Policy at any time by posting the amended version on our website, mobile applications or sending the latest Privacy Policy to you via email. Your continued accessing or using Tevau Pay Services means you acknowledge and agree this Privacy Policy, and the relevant amendment and/or supplemental.
WHAT PERSONAL DATA WE COLLECT
We may from time to time collect, process, and store certain your Personal Data via your use of the Tevau Pay Services, communication with our customer support, which may include, but not limitation:
your name (including former name, and names in English and Chinese, if applicable);
identification document photo, image, gender, date of birth, nationality;
residential address, phone number, email, contact details;
transaction information, wealth, income,
Device hardware and operating system information (includes Device model, Device hardware manufacturer, Device product name, Device screen resolution, System version, System name, System language;
Device identifiers (includes IDFA, Android ID,GAID,OAID,UAID;
Network and LBS information (includes IP, Wifi information, Base station information, Network type, Operator name, DNS, DHCP, SSID,BSSID;
APP list information (APP application list and active state information), the active duration data of the application switching to the background and foreground after receiving the push.
other identifiers.
To avoid any doubt, Personal Data means any data relating directly or indirectly to an identified individual, including but not limited to linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity. Personal Data does not include data where the identity has been irreversibly removed (anonymous data).
HOW WE PROCESS YOUR PERSONAL DATA
We may process your Personal Data for the purpose to deliver, administer, improve, or personalize the Tevau Pay Services for you and to comply with our legal and regulatory obligations. We also may process and disclose your Personal Data for secondary purposes which are related to these purposes set out in this section, or in other circumstances authorized by the law.
Below are some purposes (but is not limited to) which we may process your Personal Data:
For membership registration, verification and authentication of your identity (including KYC (Know Your Client).
To make decisions relating to the provision or continued provision of Tevau Pay Services to you.
To fulfil any applicable legal, regulatory and compliance requirements (including anti-money laundering and tax obligations applicable to us).
To process your payments and transactions, and to provide you with statements, invoices, receipts and other related information in relation to the Tevau Pay Services.
To monitor and record the use of Tevau Pay Services (including for investigation and fraud prevention purposes).
To detect fraud, prevent and prevent technical fraud.
For risk assessment and data analysis (including data processing, anti-money laundering and credit analyses), internal management and to carry out internal/external audits.
For user/customer support. We may process your Personal Data when you contact our Customer Support.
To conduct market research, surveys, promotions and contests, and to analyse your preferences, interests and behaviour in relation to the Services.
Carry out any other purposes described to you at the time the data was collected.
TO WHOM WE MIGHT DISCLOSE YOUR PERSONAL DATA
We may disclose your Personal Data to the following persons:
Tevau Members, which includes our subsidiaries, affiliates holding companies and their respective contractors, employees, representatives, or professional advisers.
Service Providers, who assist us provide, operate, maintain, secure and improve the Tevau Pay Services (including but not limited to any “KYC” AML/CTF assessment, card issuer, banks or financial institutions, payment processors, loyalty programs partners, and other service providers that provide website hosting, data analysis, mailing, telecommunications, data processing).
Any person or entity that we engage or participate in for the purposes of marketing, advertising, or promoting Tevau Pay Services, such as social media platforms, online platforms, or third party websites. We will use merged link technology for messages push, when a device has multiple APP push links active, we use the combined link technology to randomly combine them into one link to save power and traffic for you
Entities or processional advisor in connection with corporate transactions involving Tevau, including any financing, acquisition or dissolution proceedings which may need to disclosing part or all of our business or assets.
Government authorities as required by law or compliance requirements.
DO WE TRANSFER YOUR PERSONAL DATA
We operate a global business, and your information, including Personal Data, may be stored, transferred and processed in any country and may outside of your state, province, country or other governmental jurisdiction. Tevau may transfer your Personal Data to recipients in countries other than the country in which the Personal Data was originally collected. Those other countries may have data protection or privacy rules that are different from those of your country.
However, we will take reasonable measures to ensure that your Personal Data is treated securely and in accordance with applicable data protection laws and your Personal Data will remain protected to the standards described in this Privacy Policy.
HOW LONG DO WE RETAIN YOUR DATA
We will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
COOKIE USAGE
While you access our Website we may use the industry practice of placing a small amount of data that will be saved by your browser (“Cookies”). This information can be placed on your computer or other devices used to visit our Website. The information is used to identify users, remember user preferences and allow users to complete tasks without having to re-enter information when browsing from one webpage to another or when re-visiting our website at a later date. We use Cookies to better customize our services and better your experience. We also use Cookies to collect and analyze website usage data, related to user use and patterns.
Most browsers are setup to accept Cookies automatically. Some Cookies expire when you finalize the session and other Cookies remain on your computer or other devices until deleted or expired. You can set your browser to block or alert you about these Cookies, but this may affect the functionality of the Services/Products or your user experience.
INFORMATION SECURITY
We have put in place appropriate information security measures to prevent your Personal Data from unauthorized access, alteration, disclosure, or destruction. We take various measures to ensure information security, including encryption of our communications, periodic review of our Personal Data collection, storage, and processing practices; and restricted access to your Personal on a need-to-know bases.
The Security of your data is important to us, but you understand and acknowledge that no method of transmission over the Internet, or method of electronic storage is fully secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
LINKS TO OTHER SITE
Our website and mobile applications may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. You understand we have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
CONTACTING TEVAU ABOUT PRIVACY QUESTIONS OR CONCERNS
If you have any questions about this Privacy Policy, information security or report any security issues, please contact us by sending an email to service@tevau.io with the subject “PRIVACY QUESTION”.
In response to data access, correction, deletion or data portability request, we will verify the requesting party’s identity to ensure that he or she is legally entitled to make such request. While we aim to respond to these requests free of charge, we reserve the right to charge you a reasonable fee especially if the request is repetitive or onerous.
LANGUAGE
This Privacy Policy may be posted in different languages. the English language version shall prevail to the extent of any inconsistency.